1. Order Processing Time
At Hi Suvai Traditional Foods (hisuvai.com), all health mix and food product orders are processed within 24 to 48 hours of confirmation (excluding Sundays and national holidays). Each batch is freshly packed to ensure maximum aroma, purity, and nutrition.
2. Shipping Charges & Delivery Timelines
We deliver nutritious food products across Tamil Nadu and all major cities in India:
- Free Delivery: Applied automatically on all orders above ₹999.
- Standard Shipping Rate: A flat rate of ₹49 applies for orders below ₹999.
- Delivery Duration (Tamil Nadu): 2 to 3 business days.
- Delivery Duration (Rest of India): 3 to 5 business days.
3. Order Tracking
Once your order is dispatched from our Tirunelveli facility, you will receive a tracking link via SMS / WhatsApp containing your courier tracking details. You can monitor your shipment progress in real time via our Track Order page on hisuvai.com.
4. Eco-Friendly Hygienic Packaging
All products are sealed in multi-layer moisture-resistant food-grade pouches to preserve fresh stone-milled flavor. Orders are packed securely in sturdy cardboard boxes to prevent damage during transit.
5. Shipping Queries & Support
If you experience any delays or have questions regarding your package delivery, feel free to reach out to us:
- WhatsApp / Phone: 63819 26567
- Email: hiisuvai@gmail.com
- Dispatch Address: Hi Suvai, 15A, Madasamy Kovil Street, Pettai, Tirunelveli – 627004, Tamil Nadu, India.